In accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data, this Privacy Policy governs the processing of personal data carried out following the use of the AMLPORTAGENTS.COM website ("The website").

This processing was the subject of a request for authorisation from the CNDP under number A-GC-807/2024

The entity responsible for the data file obtained in the contact forms of the website, as well as for communications made by e-mail, is AGECOMAR sarl whose registered office is located at 31 Avenue de la Résistance, TANGER 90000 Morocco.

This privacy policy will be valid only for personal data obtained on the website and does not apply to information collected by third parties from other websites, even if these are linked to by the AMLPORTAGENTS.MA website.

The data collected on the AMLPORTAGENTS.MA web pages will be processed as a result of the requests, procedures or procedures that the user facilitates through the web to:

To manage your travel reservations and provide our services:

We use the information necessary to provide our services, such as issuing tickets, making registrations, replacing tickets or refunding fares, managing your reservations and your service as an individual or group customer.

To communicate with you and manage our relationship with you.

We may contact you by email or telephone for administrative purposes, such as confirming your reservations and payments, informing you of your itinerary, managing requests you have submitted regarding services not received, possible material damage and generally to process your claims.

To inform you about our news and offers

Once you have accepted this, we will send you promotional messages about our travel services, updates and offers from AMLPORTAGENTS.MA, sometimes tailored to your preferences and interests, if you wish, so that we can improve your customer experience.

To improve our services and protect our business interests

The business purposes for which we will use your information will allow us to improve the service we offer you, meet your expectations and monitor our sales operations, in order to be able to respond to any request to oppose the withdrawals from your cards and manage the settlement of our sales. .

To comply with legal obligations

When, for example, we collect information relating to passenger accidents, process requests for replacement or refund of tickets, passenger compensation and claims for damage to vehicles, we keep a file of passenger complaints and comments.

The data subject to processing will be those that the user provides at any time through the forms contained on the website, or through the emails that the user sends to the email accounts identified on the website.

The data collected in any of the contact forms, subscriptions or emails sent by the user on the website, are stored for the exclusive purposes of indicated herein.

AMLPORTAGENTS.MA is the recipient of user data collected through the website.

The data collected through the website will not be transferred to third parties, unless expressly necessary.

In this case, only the data essential to the provision of the contracted services will be communicated, the execution and development of which necessarily involve the connection of the data and their necessary transmission.

The authorisation of users for the processing and transfer of their data is revocable without retroactive effect.

Users have the right to access, rectify, cancel and oppose ("ARCO") their data, as well as to revoke their consent or exercise their right to be forgotten under the conditions provided for by Law 09-08.

If you do not wish to receive more information about our services, you can contact personaldata@amlportagents.ma to exercise your rights of access, rectification and opposition in accordance with the provisions of Law 09-08.

The user may object to the processing of all their data that is not essential to the provision of the services offered on the site and to its use for a purpose other than maintaining their relationship than that specified therein, in which case we will only keep this data for the exercise or defense of claims.

The user gives his consent to the processing of his data by filling out any of the forms on the website, as well as by sending any communication by email to the email accounts listed therein.

To process your personal information, we rely on legitimacy for several reasons:

• For the execution of a contract and/or a commercial relationship.

• To send personalized offers of products and services

Since the processing of customer data is necessary for the proper execution of the contractual relationship, the interested parties are informed that they are required to provide their personal data and that the consequence of not doing so may result in the non-execution of the contracted services.

AMLPORTAGENTS.MA undertakes to maintain confidential and secret all data provided by and accessible to users, and to the duty to preserve them, obligations that will remain even after the end of its relationship with the user. The remaining obligations regarding the processing of personal data will expire when the data has been deleted from the database of the AMLPORTAGENTS.MA website.

The data retention period is decided based on the following specific criteria, where applicable:

When processing is mandatory under the provisions of the applicable legal framework, your personal data will be retained for the period required by the applicable provisions.

When processing is carried out under a contract, your personal data will be retained for as long as necessary for the performance of the contract and for the establishment, exercise and/or support of legal claims under the contract.

For the purpose of promoting products and services (marketing activities), your personal data is retained until you withdraw your consent. You can withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent during the period prior to its withdrawal. The user declares to have been properly informed of the conditions for the protection of personal data, accepting and consenting to their processing by accepting them in each of the contact forms on the website.

Likewise, users may at any time exercise their rights of access, modification, rectification and opposition to the processing of their data in the manner described in said privacy policy.